In compliance with the Information Technology (Guidelines for Intermediaries and Digital Media Ethics Code) Rules 2021, Wafa will implement a monthly Transparency Release report. In this report, we share detailed information about the legal requests received from law enforcement, the number of user complaints we received, and removals for violations of its guidelines.
1. Law Enforcement Requests
This report includes the number of legal notices received for Wafa from law enforcement authorities and investigating agencies. Based on the requests, an action is taken in the form of content/account ban.
| Law enforcement requests received | Requests where user data was provided |
| 0 | 0 |
2. User Complaints Received
This report includes the total number of user complaints received by Wafa via reporting mechanisms available across the platform. Our users have the option to report user profiles as well as individual content for violations of our policy standards.
| Total number of user complaints received |
| 3,721 |
3. Removal Actions (Chat Ban/User Freeze/User Ban)
Depending on the severity of the violation and the basis of the parameters with which each case has been reviewed, we enforce various bans spread across different time periods. The duration of these bans varies between 1 day, 3 days, 7 days, 30 days, 180 days and 360 days. In cases where these guidelines are repeatedly breached, we permanently ban the user’s account for 360 days.
| User Freeze | User Ban | |
| 365 Days | 19 | 19 |
| 180 Days | 0 | 0 |
| 30 Days | 165 | 0 |
| 15 Days | 351 | 0 |
| 7 Days | 230 | 0 |
| 3 Days | 23 | 0 |
| 1 Day | 73 | 1,062 |
